Vortex Razor Binoculars

[MuleyMadness]

Bought some Vortex Razor bino's a couple of years ago, well a couple of months ago (actually last summer) they quit working unexpectedly?? I never dropped them or anything, took good care of them well I thought.

Anyway I shipped they back explaining the problem, just received a brand new pair back yesterday at ZERO cost. Lifetime warranty, replaced with no hassle whatsoever.

Great job, thanks for the FINE customer service. Just a heads up story is all this is.

Brett

[crunch14]

ok another dumb question... how do Binos "stop working"?

Glad to hear that they treated you good, alot of companies give people the run around.

[9er]

ok another dumb question... how do Binos "stop working"?

+1

i have sent back a tripod back that I broke, they repaired it and cleaned everything for no charge they have great customer service i will continue to support a company like that

[MuleyMadness]

Honestly I thought the same thing when it happened, thought I was going BLIND.

I could only focus one side at a time, they both wouldn't focus together.

Repair form said Diopter was broken and hinge jams

[crunch14]

Wow weird, never seen that happen...good thing you aren't going blind either .

[WinMag]

Can't beat a Lifetime Warranty! And it's good to hear you had a great customer service experience instead of all the horror stories you hear about these days.

[TheGreatwhitehunter]

Vortex is known for their great customer service, glad it all worked out for you.